Frequently Asked Questions
So… we’ve put together answers to some of the most common questions our customers ask about ordering, payments, stock availability, and our trading hours.
If you can’t find what you’re looking for below, please don’t hesitate to get in touch with our team at and we’ll be happy to help.
System For
Stock
How Does Your Stock System Work?
You are welcome to order as many units of a product as you like, provided they are currently in stock.
Our system updates availability in real time, so what you see on the site reflects what’s available at that moment.
In the unlikely event that a product becomes unavailable after you’ve already placed your order, we will notify you as soon as possible and work with you to find a suitable alternative or arrange a full refund.
We aim to keep this process as smooth and transparent as possible so that you’re never left in the dark.
System For
Ordering
How Do I Place My Order?
Placing an order is simple.
Start by browsing our categories to find the products or services you need.
When you find something you’d like to purchase, click the ‘Add to Cart’ button to add it to your shopping bag. Just make sure you’ve selected the correct variation if the product comes in different options such as size, colour, or specification.
Once you’ve added everything you need, proceed to place your order.
You’ll have the option to create an account and register for future rewards, or you can simply check out as a guest.
At checkout, you’ll be asked to choose your preferred payment method and confirm your delivery details before finalising your purchase.
Options For
Payment
What Are My Payment Options?
We offer several convenient payment methods to suit your needs. You can pay via Payfast, PayPal, Direct Bank Transfer, or FNB eWallet (available for payments under R3,000).
All applicable payment options will be presented to you at checkout, so you can choose the one that works best for you.
Payments are processed securely, and you’ll receive confirmation once your transaction has been completed successfully.
Rectify A
Mistake
I Made a Mistake in My Order, Can I Fix It?
Yes, mistakes happen and we’re happy to help but it is imperative that you please act quickly.
If you’ve entered incorrect personal details, delivery information, or selected the wrong product, contact us within one hour of placing your order at .so we can make the necessary corrections timeously.
Please note that we cannot be held responsible for errors that are not brought to our attention in a timely manner, so it’s important to review your order carefully before confirming and to reach out as soon as you notice anything that needs to be changed.
Trading
Hours
What Are Your Operating Hours?
Our trading hours are as follows, please note that the time zone is SAST (GMT+2):
- Monday: 08:00 AM – 4:00 PM
- Tuesday: 08:00 AM – 4:00 PM
- Wednesday: 08:00 AM – 4:00 PM
- Thursday: 08:00 AM – 4:00 PM
- Friday: 08:00 AM – 4:00 PM
- Saturday: 09:00 AM – 1:00 PM
- Sunday: Closed
Please note that we are unavailable during South African and International public holidays.
Therefore, trading hours may vary from time to time, so please check back if you’re unsure. Your understanding on this matter is highly appreciated, and we’ll always do our best to respond to any enquiries received outside of business hours on the next working day.
Ask
Bamboo
Still Have Questions?
At Bamboo Charcoal Computing, we treat every interaction with respect and professionalism, no matter how big or small your enquiry may be.
Your feedback directly shapes how we improve our services. We listen carefully and take action to ensure we’re always delivering the best possible experience.
All personal information shared with us is handled securely and confidentially, so you can feel safe reaching out at any time. If an issue isn’t resolved to your satisfaction, it can always be escalated for further review by a senior team member.
Above all, we aim to resolve every concern fairly and in a timely manner, because your trust and satisfaction are what drive us forward.
Don’t hesitate to reach out! We’d love to hear from you.
Our team is standing by to assist with anything you need.